Refund policy

We want every Drive256 order to reach you in the condition you expect. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [email protected] within 14 days of delivery.

Include your order number, a description of the issue, and clear photographs or video where possible. Please keep the item and its packaging while we review your request.

We will assess the issue and explain the available resolution, which may include a refund, replacement, or another remedy required by applicable law. If a return is needed because we sent an incorrect, damaged, or defective item, we will provide return instructions and cover the reasonable return shipping cost.

Please do not send an item back without contacting us first. We will provide the appropriate return address and instructions.

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible. The time it takes for the funds to appear depends on your payment provider.

Except where required by applicable law, we do not accept returns or exchanges for a change of mind, an incorrect size selected by the customer, or damage caused by use, misuse, or normal wear.

Your legal rights: This policy does not limit any rights or remedies you have under applicable consumer protection laws, including rights relating to faulty goods or, where applicable, cancellation or withdrawal.

For help with an order, contact [email protected].